Optus gains 238,000 new mobile subscribers in financial year ending March 2025

Optus reported a significant gain of 238,000 new mobile subscribers in the financial year ending March 31, 2025, including 52,000 postpaid plan customers, indicating a steady return of customers to the telecommunications provider.

New CEO Stephen Rue highlighted the increasing role of artificial intelligence (AI) in the company's future operations but stressed that human decision-making remains essential. "While AI would find efficiencies in the company, humans would always have a role," Rue said.

Since taking the helm, Rue has focused on strengthening governance, risk management, and rebuilding community trust, key areas following previous challenges faced by Optus.

"On top of AI, there’s clearly decisions that would need to be taken by humans," Rue added, underscoring the balance between technology and human oversight.

The subscriber growth reflects a positive trend for Optus as it recovers market share and customer confidence.

Key quotes:
"Customers have slowly returned to Optus, with the company adding 238,000 new mobile subscribers, including 52,000 on postpaid plans."
"Artificial intelligence will play a significant role in the future of telecommunications, but humans will remain central to the company."
"My focus has been examining the company’s governance, risk management and how to rebuild trust in the community."

Optus added 238,000 new mobile subscribers, including 52,000 postpaid, in the financial year ending March 31, 2025, signaling a customer return. CEO Stephen Rue emphasized AI's growing role alongside human decision-making while focusing on governance and rebuilding community trust.