- WhatsApp users globally reported media-sharing issues affecting photos, videos, stickers, and GIFs on Monday, with disruptions noted across several countries.
- While text messages continued to work for some users, multimedia uploads were reportedly delayed or stuck.
- According to Downdetector, 41% of reported issues involved messaging, 40% were related to the app, and 13% concerned notifications.
- Users attempted various troubleshooting methods, including restarting devices and switching networks, but issues persisted.
- WhatsApp has not issued an official statement regarding the reported disruption.
- Downdetector recorded WhatsApp service reports on Sunday, indicating early signs of the outage.
- Reports of the outage emerged from multiple countries, including India, the UK, France, Brazil, Canada, Mexico, Spain, and Colombia.
WhatsApp users globally faced significant media-sharing outages on August 10, impacting photos, videos, stickers, and GIFs, while text messaging continued for some.12
According to Downdetector, complaints surged early Monday morning, with users from India, the UK, France, Brazil, Canada, Mexico, Spain, and Colombia reporting issues.58
41% of reported issues involved messaging, while 40% were related to the app itself and 13% concerned notifications. Users experienced delays or failures in uploading larger media files, with many seeing loading icons or retry prompts.
Despite attempts to troubleshoot—such as restarting devices, switching networks, and reinstalling the app—many users found these measures ineffective.6
The exact scale and cause of the disruption remain unclear, and WhatsApp has not issued an official statement regarding the situation.7
The outage highlights potential vulnerabilities in WhatsApp's multimedia services, as users reported that while text messaging functioned normally, multimedia uploads were significantly hindered.
As the issue persists, users continue to express frustration over the inability to share media effectively, raising concerns about the reliability of the platform during critical communication times.
“Downdetector data shows 41% of complaints relate to messaging, 40% to the app, and 13% to notifications, with reports spanning India, UK, France, Brazil, and more. Users' troubleshooting attempts—restarting devices, switching networks, reinstalling—failed to resolve the issue, and WhatsApp has not yet issued an official statement.”
