- Thousands of WhatsApp users reported problems sending photos, videos, stickers and other media files, with complaints emerging from several countries.
- Text messages appeared to work for many users, while multimedia sharing remained affected.
- Complaints began to surge on Monday, with users taking to social media and online outage-tracking platforms to report that multimedia content was failing to send.
- Meta acknowledged the account issue in response to TechCrunch's inquiries and said it is working on restoring access to affected accounts.
- A WhatsApp spokesperson stated that the company sometimes gets enforcement wrong and has taken action to restore affected accounts.
- Previous WhatsApp outages have shown similar patterns, with users often facing difficulties sending messages, images and status updates when the service experiences technical issues.
- The outage highlighted how heavily millions of people rely on WhatsApp for everyday communication, particularly for sharing photos, videos and other multimedia content.
- Users were advised to wait for an official fix as the platform worked to restore normal service.
Thousands of WhatsApp users reported issues with sending multimedia content, including photos, videos, and stickers, as the platform faced a significant outage. Complaints emerged globally, with users from the United Kingdom, France, Brazil, Canada, Mexico, Spain, and Colombia experiencing similar problems.1378
While text messages continued to function for many, multimedia sharing was severely impacted, with users encountering loading icons and error messages. Some users reported that their accounts were put 'under review' by Meta, blocking access to all app features for 24 hours. Affected users expressed frustration on social media, with one stating, "My WhatsApp account got locked is under review. I was engaged in usual work and chats."24
Meta acknowledged the issue, stating, "We are always working to stay ahead of those trying to abuse our service and ban accounts to help keep other users safe. Sometimes we get this wrong, and if we do, we try to fix it as quickly as possible to get people back to chatting." The company is currently working to restore normal service and resolve the account review issues, but did not specify the cause of the disruptions.
The outage underscores the reliance of millions on WhatsApp for communication, particularly for sharing multimedia content. Users are advised to wait for an official fix as the platform addresses the ongoing issues.
“Affected users saw an in-app notice saying their account activity and device info was being checked against WhatsApp's Terms of Service, with results typically delivered within 24 hours. Photos often appeared in chats but failed to upload, showing a 'retry' message, while text messages largely continued working.”
TechCrunch
