- Razorpay has launched RAY, a conversational AI account manager on WhatsApp, in partnership with IndusInd Bank, with Bajaj Finance among the first businesses live.
- Businesses have already engaged in 20,000+ conversations with RAY, indicating a shift towards conversational, AI-led resolutions for support.
- Originally, RAY was built as AI-powered merchant assistance technology to help businesses access information and support.
- RAY has evolved to independently trigger actions across Razorpay's systems, enhancing its functionality beyond just answering questions.
Razorpay's new AI account manager, RAY, launched on WhatsApp, aims to revolutionize business payment management.1
Businesses have already had 20,000+ conversations with RAY, indicating a shift towards conversational AI for support.2
RAY allows users to send simple messages like, “Show me a summary of my payments from yesterday” or “Analyse my payments from the last two months”.
“RAY is designed to do more than answer questions,” said Khilan Haria, Chief Product Officer at Razorpay. It proactively tracks payment health and provides insights, such as reminders for upcoming settlements.
The platform is built to handle a wide range of business needs, allowing users to issue refunds or generate payment links directly through WhatsApp.
“When you’re running a business, you don’t always have the time to open another dashboard,” noted Tanaji Khot from Bajaj Finance, emphasizing the convenience of using WhatsApp for immediate support.
This partnership with IndusInd Bank aims to make banking simpler and more accessible, enhancing the overall experience for businesses.
“We wanted to make it easier for them to access the information, intelligent insights, and support they need,” Haria added, highlighting the goal of integrating AI into everyday business operations.
“Businesses have already had 20,000+ conversations with RAY, signaling a shift to conversational AI-led resolutions. RAY proactively tracks payment health, flagging settlements like 'Your Rs 94,600 settles Wednesday' to help owners act before issues arise.”
CXOToday.com
