- Meta removed PM Modi's post erroneously.
- Joel Kaplan and public policy vice-president Neil Potts held two meetings—first with IT Secretary S Krishnan and later with Vaishnaw.
- Meta issued apologies from Joel Kaplan and reportedly from CEO Mark Zuckerberg.
- Meity officials flagged CSAM ads, safeguards for verified accounts, algorithmic bias, a backlog of more than 9,000 unresolved grievances, and the planned WhatsApp usernames feature.
- Meta assured it would not roll out WhatsApp usernames until concerns are addressed.
- The Centre told Meta it cannot claim neutral intermediary status under the IT Act because its algorithms actively curate and recommend content.
- Meta was warned it must comply with Indian laws to retain immunity and will be summoned again.
Meta's global affairs head Joel Kaplan issued an apology to Indian officials for the erroneous restriction of Prime Minister Modi's post, which was limited for five to six hours due to an inadvertent error by AI filters. The post, a selfie video addressing students, was restored after the incident.123567
Top sources indicated that CEO Mark Zuckerberg also extended an apology. During meetings with IT Secretary S Krishnan and Minister Ashwini Vaishnaw, Meta executives acknowledged failures in handling child sexual abuse material (CSAM) and deepfake content, admitting that significant funds were spent on promoting certain types of content linked to CSAM on Instagram.
Officials from the Ministry of Electronics and IT raised concerns about CSAM advertisements, algorithmic bias, and a backlog of over 9,000 unresolved grievances, despite Meta claiming fewer than 100 remain. The company assured that it would not roll out new WhatsApp username features until these issues are addressed and is working on improving its detection systems, although some problematic content may still evade detection.4
The Indian government emphasized that Meta cannot claim neutral intermediary status under the IT Act, as its algorithms actively curate content, which could jeopardize its safe-harbour protections under Section 79. Meta has been warned to comply with Indian laws regarding illegal content to maintain its immunity and will face further scrutiny in upcoming meetings.
“Meta's global affairs head Joel Kaplan flew from the US to meet IT Secretary S Krishnan and minister Vaishnaw, while sources say CEO Mark Zuckerberg also apologized. Officials flagged over 9,000 unresolved grievances and warned Meta it may lose safe-harbour immunity under Section 79 if it fails to comply with Indian laws.”


