- Apple initially claims only a 'small number' of iPhone Duo units affected by screen cracks.
- Bloomberg's Mark Gurman verified reports of iPhone Duo screens cracking during normal use, contradicting Apple's claim of only a "small number" of affected units.
- Reports indicate a tight hinge and a crunching sound precede the crack, which typically appears along the center and right side of the inner screen.
- Gurman suggests a faulty hinge component in a batch of units may be pressing on the display from underneath, causing the cracks.
- iFixit proposed two theories: a center support bar not lowering fully or curved guide rails rising into the panel, both causing pressure on the screen from underneath—but these remain unconfirmed.
- Apple recommends contacting AppleCare for a replacement, and AppleCare+ is not required for this repair; however, replacements may be delayed due to limited stock.
- Gurman pushed back against dismissals of the issue as user error or AI fakes, insisting the cracks came from real customers with real devices.
- Both Gurman and iFixit point to the hinge as the problem, not the display; a stiff hinge may be a warning sign.
- The iPhone Duo issues are different from prior Galaxy screen issues, and the Duo's hinge fault does not affect other phone models such as the Fold 8.
Reports of cracked screens on the iPhone Duo have emerged, with Bloomberg's Mark Gurman verifying that these issues are occurring during normal use. Apple claims only a 'small number' of units are affected, but this could mean thousands of devices.12515161718
Gurman observed that many users reported a tight hinge when opening their phones, followed by a crunching sound and subsequent cracks along the center and right side of the inner screen. He suspects that a faulty hinge component may be causing pressure on the display, leading to these cracks.34
Despite some influencers dismissing the reports as user error or exaggeration, Gurman insists that the damage is legitimate and stems from real customers. He noted that theories regarding the cause include a center support bar not lowering fully or curved guide rails rising into the panel, both of which could exert pressure on the screen.67891314
Apple has not officially identified the cause, but Gurman advises new Duo owners to be cautious if they notice a stiff hinge. For those experiencing issues, Apple recommends contacting AppleCare for a replacement, although stock may be limited.101112
“Reports describe a tight hinge and crunching sound before the crack appears along the center and right side; iFixit suspects a center support bar or curved guide rails pressing on the display. AppleCare+ isn't required for replacement, but limited stock may cause delays.”
