Air India crash aftermath: LIC, Tata AIG launch help desks for victim families in Ahmedabad

Following the tragic June 12 crash of Flight AI171 that killed 270, insurers face complex claim settlements as many policyholders and nominees perished. Leading insurers Life Insurance Corporation of India and Tata AIG have established dedicated help desks at Ahmedabad Civil Hospital to support grieving families amid ongoing operational disruptions and safety probes.

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Updated 2h ago

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In the aftermath of the tragic Air India Flight AI171 crash in Ahmedabad on June 12, which claimed 241 lives including passengers, crew, and 29 people on the ground, insurance companies have mobilized to support victim families.

The Insurance Regulatory and Development Authority of India (IRDAI) promptly directed insurers to verify deceased individuals' details against their policy databases, covering overseas medical, personal accident, and life insurance policies.

Major insurers such as the Life Insurance Corporation of India (LIC), Tata AIG, New India Assurance, HDFC Life, Iffco Tokio General Insurance, and Bajaj Allianz GIC have established help desks at Ahmedabad Civil Hospital to expedite claims processing.

“In normal circumstances, we seek a succession certificate when both the insured individual and the nominee have died. As a special case, the company has now made an exception,” said a company representative.

This move addresses the unique challenge where many policyholders and their nominees perished in the crash, complicating claim settlements.

Meanwhile, Air India is reducing its international widebody operations by 15% until mid-July due to operational pressures and lower demand for Boeing 787 flights following the crash.

The Directorate General of Civil Aviation (DGCA) has mandated enhanced safety inspections of Air India’s Boeing 787 fleet, with 26 of 33 aircraft cleared so far.

Investigations into the crash are ongoing, with preliminary findings indicating the emergency power system of the Dreamliner was active during the accident.

This comprehensive response by insurers and regulators aims to provide timely assistance to affected families amid a complex and sensitive situation.

Sources:

Following the Air India Flight AI171 crash in Ahmedabad that killed 241, LIC and Tata AIG have set up help desks at Ahmedabad Civil Hospital to assist victim families with insurance claims. The IRDAI has urged insurers to verify deceased details amid challenges where both policyholders and nominees died.

Key Facts

Flight AI171 crashed on June 12, 2025 shortly after takeoff from Ahmedabad, killing 270 people including 29 on the ground when it hit a medical student's hostel.1
Investigators found the Boeing 787's emergency-power generator and ram air turbine were likely active during the crash, indicating emergency systems deployed as both engines or hydraulic pressures failed.1
The Directorate General of Civil Aviation (DGCA) mandated enhanced safety inspections of Air India's Boeing 787 fleet, with 26 out of 33 aircraft cleared and the rest undergoing checks.
Air India announced a 15% reduction in international widebody aircraft operations due to operational pressures and the crash, effective from June 20 until mid-July.
Following the crash, demand for Air India's Boeing 787 flights dropped, causing cheaper fares and traveler safety concerns with some passengers switching airlines.
Insurance companies face challenges settling claims as many policyholders and nominees died in the crash, complicating the claims process.
Major insurers including Life Insurance Corporation of India (LIC) and Tata AIG have set up help desks at Ahmedabad Civil Hospital to assist victim families and expedite claim settlements.

Accordingly, major insurers like the Life Insurance Corporation of India, New India Assurance, HDFC Life, Iffco Tokio General Insurance, Bajaj Allianz GIC and Tata AIG Insurance have set up their help desks at the Ahmedabad Civil Hospital to expedite the process.

Mint

Air India has begun trimming its international flight operations in the wake of the recent tragedy that still grips the country.

Zeenews

Investigators believe the Boeing Dreamliner had its emergency-power generator operating during the Air India crash in Gujarat's Ahmedabad that killed 270 people, the Wall Street Journal reported on Wednesday, citing people familiar with the probe.

Hindustantimes

Air India on Tuesday announced that it will reduce international operations on its widebody aircraft fleet by 15% for the next few weeks, following a spate of disruptions and the recent tragic crash of flight AI171 in Ahmedabad that claimed 241 lives, including passengers, crew, and individuals on the ground.

Timesofindia

Tata group airline Air India is reducing its international services on wide-body aircraft by 15 per cent till at least mid-July due to a combination of factors.

Indianexpress

Key Stats at a Glance

Boeing 787 aircraft inspected and cleared

26 out of 33 aircraft

Reduction in international widebody aircraft operations

15%

Air India crash aftermath: LIC, Tata AIG launch help desks for victim families in Ahmedabad

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Air India crash aftermath: LIC, Tata AIG launch help desks for victim families in Ahmedabad

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