- HSBC is launching an artificial intelligence centre of excellence in Singapore, with a plan to recruit more than 100 AI specialists.
- The new AI Centre of Excellence will focus on enhancing customer wealth journey conversations, introducing agentic treasury solutions, and developing AI-enabled digital payments.
- HSBC announced plans to create more than 200 AI use cases across its business, expecting significant revenue and efficiency gains.
- The AI Centre of Excellence is designed to be a scalable innovation hub, developing AI capabilities that can be deployed across HSBC's global network.
- HSBC's Group CEO, Georges Elhedery, stated that the centre will help drive the bank's global AI vision to empower colleagues to create a personalised experience for customers.
- The centre will begin developing AI capabilities in the second half of this year, which can be rolled out globally.
HSBC is launching a Global AI Centre of Excellence in Singapore in the second half of 2026, with plans to recruit over 100 AI specialists. The center aims to develop scalable AI capabilities across its global network, enhancing customer experiences through AI-driven insights, treasury solutions, and digital payments.24
Georges Elhedery, Group CEO of HSBC, stated, “The new AI Centre of Excellence in Singapore will help drive our global AI vision – to empower our colleagues to use AI to create a personalised experience for each customer, deliver it safely, in real time and at scale, while keeping human judgement, decision-making and accountability at the core.”5
The CoE will initially focus on three high-impact areas: enhancing customer wealth journey conversations, introducing agentic treasury solutions, and developing AI-enabled digital payments capabilities. HSBC anticipates that these innovations will lead to hundreds of millions of pounds in revenue and efficiency gains.
The bank is also investing in Singapore’s innovation ecosystem, collaborating with academic institutions and government bodies to build a sustainable AI talent pipeline. This dual focus aims to advance technical capability while ensuring responsible deployment of AI technologies.
HSBC has emphasized the importance of maintaining strong governance frameworks and human oversight in its AI initiatives, ensuring that technology enhances rather than replaces human decision-making.
The bank already operates around 600 applications on Google Cloud and plans to add more than 200 AI use cases in the next two years, targeting payments, wealth, and treasury sectors.3
“The new centre will focus on developing AI capabilities in payments, wealth management, and treasury solutions, with an emphasis on real-time processing and fraud detection. Georges Elhedery, HSBC's Group CEO, stated that the initiative aims to empower colleagues to deliver personalized customer experiences while maintaining human oversight.”
HSBC
